Southwest Airlines is preparing for many changes to their planes, policies, and procedures. But none of their announcements have addressed how those changes will effect Customers of Size and disabled passengers.

Join us in urging Southwest to work with advocates for fat and disabled communities to ensure accessibility for all bodies.

UPDATE: SOUTHWEST’S CUSTOMER OF SIZE POLICY HAS CHANGED!

As of spring 2025, Customers of Size who request a second seat at the airport will only be given a second seat if the flight is not full. If the flight is full, the Customer of Size will be asked to take a later flight, regardless of how long that would require them to wait for another flight.

Customers who purchase a second seat in advance will only receive a refund after their travels if they request it AND if every flight on their itinerary was NOT full.

At NAAFA, our mission is to change perceptions of fat and end size discrimination. Airline travel is only one of many areas where fat people face social challenges and systemic barriers. Click here to learn more about The Campaign for Size Freedom, which works to outlaw height and weight discrimination.